www.ALC.ca

www.ALC.ca

1. Who can register for an account?
2. What are the different types of membership options?
3. What if I have forgotten my username or password?
4. Do you have personal information policies available?
5. What is alc.ca?
6. Are you going to offer Keno for purchase online?
7. Why can't I see my TAG number?
8. Why can't I play TAG on my Free LOTTO MAX?
9. How can I fund my account?
10. What is WebCash?
11. Can I use alc.ca to play Atlantic Lottery Draw, Sports and Pick'n Click Games if I travel outside Atlantic Canada?
12. Does alc's gaming site have responsible gaming features?
13. How do I know if I have won playing Draw or Sports games on alc.ca? Do I need to check for myself?
14. How do I add or remove e-mail member services?
15. How can I purchase/play games online at alc.ca?  
16. You used to have a site called PlaySphere. What happened to it?
17. I was a PlaySphere Member before the site moved to alc.ca. Do I still have an account? 
18. What will I find at ALC.ca?  
19. Atlantic Lottery used to have a site called eClub Rewards where we could play games and contests. What happened to it?   
20. Some of your communications and website info still reference PlaySphere but some communications refer to your gaming site as alc.ca. What’s going on? 
21. What programs/browsers are recommended to play your games?

Group Play

1. What happened to group play online?   
2. When will Group play be available online again? 

iBingo

1. What is iBingo?
2. How does iBingo work?
3. What is the difference between the single player game and the multiplayer game?
4. What happens if I can’t finish an iBingo game?

iBingo Chat

1. What is iBingo chat?
2. What if I see inappropriate language/chat in the chat room? What should I do?

Pick'n Click

1.  What are Pick’n Click games?
2. Do Pick’n Click games expire if they are not finished? 
3. What is "double up"? 
4. If I win more than one prize in a Pick‘n Click game, why do I only get one prize?

www.ALC.ca

1. Who can register for an account?

   Consumers who are interested in playing Atlantic Lottery games online must register for a wagering member account. Your information will be verified to ensure that you live in Atlantic Canada and that you are at least 19 years of age or older. Any Atlantic Canadian who meets these requirements can set up one account. No account is needed to access corporate information.

    

   
   

2. What are the different types of membership options?

    Member: Register as a wagering member:

   • to purchase or play draw, sports, Pick'n Click, and iBingo games online,
   • requestwinning numbers, jackpot alerts and purchase reminders to be sent to your mobile phone,
   • to get jackpot alerts, contest info and previews and news by email.  

   Guest: Register as a Guest*:

   • to get winning numbers, jackpot alerts and purchase reminders sent to your mobile phone,
   • to get jackpot alerts, contest info and previews and news by email. 

   *Guests are not permitted to fund their account or purchase games.

   No account is needed to access corporate information.

   
   

3. What if I have forgotten my username or password?

   If you have forgotten your username and/or password, just click on the Forgotten Username or Password link on the login screen. Once all required information is entered, an email will be sent to you.

   
   

4. Do you have personal information policies available?

   Yes, an Atlantic Lottery Privacy Statement is available at our web site www.alc.ca. If you have any questions or concerns about AL’s privacy policy or practices you may forward them to the Chief Privacy Officer at:
   
   Chief Privacy Officer 
   PO Box 5500
   Moncton, NB E1C 8W6
   Phone: 1-800-561-3942
   Fax: (506) 867-5531
   E-mail: privacyofficer@alc.ca

   
   

5. What is alc.ca?

    alc.ca is Atlantic Canada’s secure website where consumers can purchase Atlantic Lottery’s products (Draw, Sports, Pick’n Click and iBingo Games) online. Players must register for an account and have their information verified to ensure that they live in Atlantic Canada and that they are at least 19 years of age or older.

   
   

6. Are you going to offer Keno for purchase online?

    We have had requests for Keno online and it is being considered for a future project. This is not a guarantee that Keno will be added online, but it will be discussed as one of the games to be added to Atlantic Lottery’s product mix. As soon as we know more, we will be sure to let you know.

   
   

7. Why can't I see my TAG number?

   TAG numbers are generated once your transaction is complete. Once complete your TAG number will be visible in your Account Statement.

   
   

8. Why can't I play TAG on my Free LOTTO MAX?

   Free Plays on LOTTO MAX are automatically awarded electronically upon confirmation of the win. The Free Play is automatically played by the system. This is due to the fact that the Free Play will be generated for next draw date available.

   
   

9. How can I fund my account?

    You can add funds to your ALC.ca wagering account in four (4) ways:

   • With INTERAC® (Bank of Nova Scotia, Royal Bank, Bank of Montreal, and TD Bank). Different banks may have slightly different policies around accepting or processing transactions and charges may apply. If you have specific questions about your debit card, contact your card issuer for more information;
   • with WebCash available at participating Atlantic Lottery retailers;
   • with a credit card (MasterCard or Visa). Different card issuers (usually a bank) may have slightly different policies around accepting or processing these transactions and charges may apply. If you have specific questions about your credit card, please contact your card issuer for more information;
   • (EFT - Electronic Funds Transfer) if your bank allows you to make online bill payments and they have chosen to include Atlantic Lottery as a payee, you can easily transfer funds from your bank account to your wagering member account by choosing PlaySphere as a payee. It takes one to two business days to fund an account using an electronic bank transfer. If for some reason your electronic funds transfer does not appear in your account after two business day, please contact our Customer Care Center at 1-877-252-3287.
   
   

10. What is WebCash?

    WebCash is a voucher that can be purchased at retail to add funds to your wagering member account. In order to add your WebCash to your account, all you have to do is log on and choose “Add Funds.” Once in the Add Funds section, just enter your WebCash number in the required fields. You will then notice that the WebCash has been added to your wagering member account balance.
    
    All players should verify prior to leaving the retail location that they have received what they had requested. There are no refunds on lottery products. 

    
    

11. Can I use alc.ca to play Atlantic Lottery Draw, Sports and Pick'n Click Games if I travel outside Atlantic Canada?

    To be an alc.ca wagering member, you must be at least 19 years of age or older and reside in Atlantic Canada. By accepting the Terms and Conditions for alc.ca, players agree not to place orders for lottery products on alc.ca while physically located outside Atlantic Canada. Failure or suspected failure to comply with this restriction may result in termination of your alc.ca account and the forfeiture of prizes.

    
    

12. Does alc's gaming site have responsible gaming features?

    Atlantic Lottery is committed to promoting the responsible use of its products and has developed the following features to promote the responsible gambling at alc.ca:
    Tips to Keep it Fun provides players with information on playing games of chance responsibly.
    Self Assessment allows players to evaluate their play behaviour by answering nine questions and provides contact information for provincial help lines.
    Self-exclusion enables players to suspend their play for a time period they choose.
    Weekly Deposit Limit allows you to establish a limit on the amount of money you can deposit each week.

    
    

13. How do I know if I have won playing Draw or Sports games on alc.ca? Do I need to check for myself?

    Alc.ca automatically checks for winners each night after all draws are complete. Once the check is complete, if you have won, you will be notified by email and in your Message link found at the top right hand corner of the logged in portion of the site. You can also see your wins in your Account Statement. Please note that the notification and win amount may not appear until the morning after the draw.

    
    

14. How do I add or remove e-mail member services?

    You need a guest account or a wagering member account to sign up for e-mail member services. Just log in, go to My Account within alc.ca and then click Member Services from the sidebar menu. To add services just click in the appropriate boxes and a checkmark will display. To remove the member services you no longer wish to receive, just uncheck the appropriate boxes. Once complete, scroll to the bottom of the page and choose “Continue.”

    
    

15. How can I purchase/play games online at alc.ca?  

    Before you can play any Atlantic Lottery games online, you will need to set up a wagering member account and add funds. Once you’re a wagering member, just click on the add funds button and choose your method of payment (WebCash, Debit, Credit Card and/or Electronic Funds Transfer).

     

    
    

16. You used to have a site called PlaySphere. What happened to it?

    The site formerly known as PlaySphere.ca is now part of alc.ca. The website address has changed but registered members can still play and purchase Draw games, Pick’n Click games, iBingo and Sports. To access the gaming portion of the site, just put your username and password into the log-in area at the top right of the home page.

     

    
    

17. I was a PlaySphere Member before the site moved to alc.ca. Do I still have an account? 

    If you had a PlaySphere account and you logged into the site between mid-January 2010 and mid-January 2011, your account is still active. To access the gaming portion of the site, just put your username and password into the log-in area at the top right of the alc.ca home page. 

     

    
    

18. What will I find at ALC.ca?  

    ALC.ca is Atlantic Canada’s secure website where consumers can:

    • purchase Atlantic Lottery products (Draw, Sports, Pick’n Click and iBingo Games) online
    • get corporate information like winning numbers and news releases.

    The site formerly known as PlaySphere.ca is now part of ALC.ca. To access the gaming portion of ALC.ca, players must register for an account and have their information verified to ensure that they live in Atlantic Canada and that they are at least 19 years of age or older. Anyone visiting ALC.ca can access corporate information: No member account is required for this info.

     

    
    

19. Atlantic Lottery used to have a site called eClub Rewards where we could play games and contests. What happened to it?   

    Players were getting confused between eClub and the wagering site. We removed eClub simply to serve contest players better. You can still sign up for contests, but they will no longer be in eClub Rewards. They will be offered through corp.alc.ca. Just sign up and you’re good to go!  If you are a guest or a wagering member on www.alc.ca and you’ve signed up for emails, we’ll inform you there too.

     

    
    

20. Some of your communications and website info still reference PlaySphere but some communications refer to your gaming site as alc.ca. What’s going on? 

    The site formerly known as PlaySphere.ca is now part of alc.ca. Over the next few months, we’ll be changing all of our communications materials over to reference alc.ca instead of PlaySphere. Bear with us…we’ve got a lot of changes to make! In the meantime, all you really need to know is that everything you used to do in PlaySphere is now available through alc.ca. Just login and you’re good to go!

     

    
    

21. What programs/browsers are recommended to play your games?

    For the best viewing and game playing, we recommend you use any one of the following Atlantic Lottery supported Browsers/ Versions:

    I.E. 7.x and 8.x

    Firefox 3.x

    Safari 3.x for Windows  

    Safari 3.x and 4.x for Mac

    If you’re still having problems, check our Internet Games troubleshooting FAQs

    You may experience difficulty using the following browsers: Chrome and IE9.
    

    
    

Group Play

1. What happened to group play online?   

   We needed to remove Group Play from the gaming site temporarily. Until groups can play online again, we have a low-tech alterative. While it might not be your style, you could manage your group using tools you can find at http://www.corp.alc.ca/Lotteries.aspx?tab=2 

   
   

2. When will Group play be available online again? 

   It’s a good question. We are working on it now but don’t have a date to give you yet. 

    

   
   

iBingo

1. What is iBingo?

   iBingo is a game on alc.ca that allows Atlantic Canadians to play bingo online. Multiplayer iBingo is now available from 6p.m. to 3a.m. Wednesday - Monday nights. On Tuesday you can play until 2:30 a.m. – (even we need a break now and then!). Multiplayer games allow Atlantic Canadians to play bingo with other Atlantic Canadians. Participants will be able to communicate with one another using a chat option. Single player games will also be available.

   
   

2. How does iBingo work?

   iBingo games are played on the alc.ca site. The games are very similar to regular bingo in that players win a prize if they match the right patterns on their bingo cards. Numbers are called and shown on the screen, and players can mark their cards online, or set them to mark automatically.

   
   

3. What is the difference between the single player game and the multiplayer game?

   With multiplayer games, you play with other alc.ca wagering members in Atlantic Canada. The minimum number of participating players is three. Multiplayer iBingo is now available from 6p.m. to 3a.m. Wednesday - Monday nights. On Tuesday you can play until 2:30 a.m. – (even we need a break now and then!). Every player has their own unique card(s), and anyone can get Bingo. If there is more than one winner, the prize is divided equally amongst the winners.
   
   With single player games, you play on your own rather than playing with other people. When the game is purchased, the game will commence within a few seconds. You can control the speed of the game when playing single player games.

   
   

4. What happens if I can’t finish an iBingo game?

   Any iBingo games can be re-played by the player afterwards if desired. Any wins gained from an iBingo game will automatically be deposited in the player’s account, whether or not they choose to re-play the game.

   
   

iBingo Chat

1. What is iBingo chat?

   One of the fun aspects of our multiplayer iBingo games is the interactive chat function. Chat is meant to add fun and entertainment to the games. Here are a few facts to keep in mind when you’re using the chat function:

   • Only registered/verified alc.ca wagering members are able to use chat
   • Although the chat appears anonymous, all chat discussions are recorded for future reference if a member is reported as using chat inappropriately
   • Please don’t share any personal or confidential information such as passwords, phone numbers, e-mail addresses, etc.
   • Any member’s access to chat can be removed or their alc.ca wagering account disabled if the rules of chat are violated

   The following are some general rules around using the iBingo chat function (this is not an exhaustive list):

   • No harassing, argumentative or disrespectful language
   • No racial or ethnic slurs or personal attacks
   • No obscene language, profanity or any offensive language
   • No pretending to be someone else
   • Keep the chat friendly, respectful and fun
   
   

2. What if I see inappropriate language/chat in the chat room? What should I do?

   If you have any concerns regarding another player’s chat room behaviour, please contact our Customer Care Centre by e-mail at info@alc.ca or by phone at 1-877-252-3287, and provide the following information:
   

   • First name of the player
   • Date and time of game
   • Name of game
   • Detailed description of offensive chat
   
   

Pick'n Click

1.  What are Pick’n Click games?

   Pick’n Click is another category of games offered on alc.ca. They are animated interactive games with different themes. Depending on the game, the players have to make a series of choices and match symbols or numbers corresponding to the prize table to win a prize. Pick’n Click games are different from the other products on alc.ca in that they offer players a chance to win on every game depending on how they pick. 

   
   

2. Do Pick’n Click games expire if they are not finished? 

   Interrupted or unfinished Pick’n Click games must be completed within seven (7) days of the purchase date. If the game is not completed within the designated time frame, the game will expire and any potential prize will be forfeited. Once a probability game expires, the replay option is not available. If there was no selection made on your purchase, you will be refunded the amount of your purchase. 

   
   

3. What is "double up"? 

   Double-up is an option on Pick’n Click games where, if you win during the regular game, you have the option to try to double your winnings. You able to continue to double-up until one of 3 things happen:

   • The player loses on a double-up attempt. In this case all player winnings are forfeited.
   • The player chooses to stop after a successful double-up and collects his/her winnings.
   • The winnings total $250 or more. Double-up after this point is not possible. 
      
   
   

4. If I win more than one prize in a Pick‘n Click game, why do I only get one prize?

   Due to the game design and payout structure, if you win more than one prize, you will always receive the highest value prize. The design does not allow for multiple wins.