Who can register for an account?
Consumers who are interested in playing Atlantic Lottery games online must register for a wagering member account. Your information will be verified to ensure that you live in Atlantic Canada and that you are at least 19 years of age or older. Any Atlantic Canadian who meets these requirements can set up one account. No account is needed to access corporate information.
What are the different types of membership options?
Member: Register as a wagering member:
- to purchase or play draw, sports, Pick'n Click, and iBingo games online,
- requestwinning numbers, jackpot alerts and purchase reminders to be sent to your mobile phone,
- to get jackpot alerts, contest info and previews and news by email.
Guest: Register as a Guest*:
- to get winning numbers, jackpot alerts and purchase reminders sent to your mobile phone,
- to get jackpot alerts, contest info and previews and news by email.
*Guests are not permitted to fund their account or purchase games.
No account is needed to access corporate information.
What if I have forgotten my username or password?
If you have forgotten your username and/or password, just click on the Forgotten Username or Password link on the login screen. Once all required information is entered, an email will be sent to you.
Do you have personal information policies available?
Chief Privacy Officer
PO Box 5500
Moncton, NB E1C 8W6
Fax: (506) 867-5531
What is alc.ca?
alc.ca is Atlantic Canada’s secure website where consumers can purchase Atlantic Lottery’s products (Draw, Sports, Pick’n Click and iBingo Games) online. Players must register for an account and have their information verified to ensure that they are 19 years of age or older and live in Atlantic Canada.
Notice: iBingo and Pick’n Click games cannot be played by mobile/tablet as they are flash based games. Some older Android platforms may be able to play these games as Android previously supported Flash.
Are you going to offer Keno for purchase online?
We have had requests for Keno online and it is being considered for a future project. This is not a guarantee that Keno will be added online, but it will be discussed as one of the games to be added to Atlantic Lottery’s product mix. As soon as we know more, we will be sure to let you know.
Why can't I see my TAG number?
TAG numbers are generated once your transaction is complete. Once complete your TAG number will be visible in your Account Statement.
Why can't I play TAG on my Free Play?
Free Plays are automatically awarded electronically upon confirmation of the win. The Free Play is automatically played by the system. This is due to the fact that the Free Play will be generated for next draw date available.
How can I fund my account?
You can add funds to your ALC.ca wagering account in four (4) ways:
- With INTERAC® (Bank of Nova Scotia, Royal Bank, Bank of Montreal, and TD Bank). Different banks may have slightly different policies around accepting or processing transactions and charges may apply. If you have specific questions about your debit card, contact your card issuer for more information;
- with WebCash available at participating Atlantic Lottery retailers;
- with a credit card (MasterCard or Visa). Different card issuers (usually a bank) may have slightly different policies around accepting or processing these transactions and charges may apply. If you have specific questions about your credit card, please contact your card issuer for more information;
- (EFT - Electronic Funds Transfer) if your bank allows you to make online bill payments and they have chosen to include Atlantic Lottery as a payee, you can easily transfer funds from your bank account to your wagering member account by choosing Atlantic Lottery as a payee. It takes one to two business days to fund an account using an electronic bank transfer. If for some reason your electronic funds transfer does not appear in your account after two business days, please contact our Customer Care Center at 1-877-252-3287.
What is WebCash?
WebCash is a voucher that can be purchased at retail to add funds to your wagering member account. In order to add your WebCash to your account, all you have to do is log on and choose “Add Funds.” Once in the Add Funds section, just enter your WebCash number in the required fields. You will then notice that the WebCash has been added to your wagering member account balance.
All players should verify prior to leaving the retail location that they have received what they had requested. There are no refunds on lottery products.
Can I use alc.ca to play Atlantic Lottery Draw, Sports and Pick'n Click games if I travel outside Atlantic Canada?
To be an alc.ca wagering member, you must be at least 19 years of age or older and reside in Atlantic Canada. By accepting the Terms and Conditions for alc.ca, players agree not to place orders for lottery products on alc.ca while physically located outside Atlantic Canada. Failure or suspected failure to comply with this restriction may result in termination of your alc.ca account and the forfeiture of prizes.
Does alc's gaming site have responsible gaming features?
Atlantic Lottery is committed to promoting the responsible use of its products and has developed the following features to promote the responsible gambling at alc.ca:
Tips to Keep it Fun provides players with information on playing games of chance responsibly.
Self Assessment allows players to evaluate their play behaviour by answering nine questions and provides contact information for provincial help lines.
Self-exclusion enables players to suspend their play for a time period they choose.
Weekly Deposit Limit allows you to establish a limit on the amount of money you can deposit each week.
How do I know if I have won playing Draw or Sports games on alc.ca? Do I need to check for myself?
Alc.ca automatically checks for winners each night after all draws are complete. Once the check is complete, if you have won, you will be notified by email and in your Messages link found at the top right hand corner of the logged in portion of the site. You can also see your wins in your Account Statement. Please note that the notification and win amount may not appear until the morning after the draw.
How do I add or remove e-mail member services?
Just log in, go to My Account within alc.ca and then click Member Services from the sidebar menu. To add services just click in the appropriate boxes and a checkmark will display. To remove the member services you no longer wish to receive, just uncheck the appropriate boxes. Once complete, scroll to the bottom of the page and choose “Continue.”
How can I purchase/play games online at alc.ca?
Before you can play any Atlantic Lottery games online, you will need to set up an account and add funds. Once you’re a member, just click on the add funds button and choose your method of payment (WebCash, Debit, Credit Card and/or Electronic Funds Transfer).
What will I find at ALC.ca?
ALC.ca is Atlantic Canada’s secure website where consumers can:
- purchase Atlantic Lottery products (Draw, Sports, Pick’n Click and iBingo Games) online
- get corporate information like winning numbers and news releases.
To access the gaming portion of ALC.ca, players must register for an account and have their information verified to ensure that they live in Atlantic Canada and that they are at least 19 years of age or older. Anyone visiting ALC.ca can access corporate information: No member account is required for this info.
What is iBingo?
iBingo is a game on alc.ca that allows Atlantic Canadians to play bingo online. Multiplayer iBingo is now available from 6p.m. to 3a.m. Wednesday - Monday nights. On Tuesday you can play until 2:30 a.m. – (even we need a break now and then!). Multiplayer games allow Atlantic Canadians to play bingo with other Atlantic Canadians. Participants will be able to communicate with one another using a chat option. Single player games will also be available.
How does iBingo work?
iBingo games are played on the alc.ca site. The games are very similar to regular bingo in that players win a prize if they match the right patterns on their bingo cards. Numbers are called and shown on the screen, and players can mark their cards online, or set them to mark automatically.
What is the difference between the single player game and the multiplayer game?
With multiplayer games, you play with other alc.ca members in Atlantic Canada. The minimum number of participating players is three. Multiplayer iBingo is now available from 6p.m. to 3a.m. Wednesday - Monday nights. On Tuesday you can play until 2:30 a.m. – (even we need a break now and then!). Every player has their own unique card(s), and anyone can get Bingo. If there is more than one winner, the prize is divided equally amongst the winners.
With single player games, you play on your own rather than playing with other people. When the game is purchased, the game will commence within a few seconds. You can control the speed of the game when playing single player games.
What happens if I can’t finish an iBingo game?
The game will continue to play through to completion. Any iBingo games can be re-played by the player afterwards from the “Account Statement” if desired. Wins under $10,000 are deposited automatically, wins $10,000+ will have to claimed at your local Atlantic Lottery office.